Warranty Policy
Understand what's covered under warranty and how to make a claim.
DiscountOye.pk is committed to providing genuine products with valid manufacturer warranties. This policy outlines what is covered, what is not covered, and how you can file a warranty claim.
What's Covered Under Warranty
Our warranty covers the following:
- Manufacturing defects present at the time of delivery
- Hardware malfunctions not caused by user mishandling
- Software issues that prevent normal device operation
- Battery defects where capacity drops below 80% within the warranty period
- Charger and cable defects included in the original box
What's NOT Covered
The following are explicitly excluded from warranty coverage:
- Physical or accidental damage (drops, cracks, dents, spills)
- Liquid or moisture damage of any kind
- Damage from unauthorized repairs or modifications
- Normal wear and tear (scratches, faded colors, worn buttons)
- Loss, theft, or damage from natural disasters
- Third-party accessories not sold by DiscountOye
- Software issues caused by jailbreaking, rooting, or unauthorized OS modifications
- Damage from improper voltage or charging equipment
Warranty Coverage Overview
| Item | Coverage | Details |
|---|---|---|
| Manufacturing Defects | Covered | Within warranty period |
| Physical Damage | Not Covered | Drops |
| Liquid Damage | Not Covered | Any water or moisture exposure |
| Software Issues | Covered | OS and firmware problems |
| Accessories | Covered | Chargers |
| Battery | Covered | If capacity below 80% |
| Screen Burn-in | Not Covered | OLED/AMOLED panels |
| Unauthorized Repairs | Not Covered | Voids warranty immediately |
| Lost/Stolen Items | Not Covered | Not covered by warranty |
Warranty Duration
Warranty periods vary by product category:
- Smartphones & Tablets: 12 months manufacturer warranty
- Laptops & Computers: 12–24 months (varies by brand)
- Audio Devices: 6–12 months
- Accessories: 3–6 months
- Refurbished Products: 3–6 months
Please check your product page or invoice for the exact warranty duration for your item.
How to File a Warranty Claim
Follow these steps to submit a warranty claim:
- Gather your documents: Keep your order number, invoice, and product photos ready.
- Contact us: Email or call our support team with your claim details.
- Evaluation: Our team will assess your claim within 3–5 business days.
- Resolution: Approved claims result in repair, replacement, or store credit depending on the issue and availability.
Products must be returned with original packaging, accessories, and proof of purchase.
Need Help With a Warranty Claim?
DiscountOye.pk
Email: jamiljk@gmail.com
Phone: +92 333 4318252
Please have your order number and product details ready when contacting us.